Charles Marcoux
I’m a IT Team Lead with a passion for technology,Innovation and leadership .
General Info
- PositionTeam Lead/System Admin
- CityAlliston, On
- E-mailcharles@charlesmarcoux.com
- Phone 639-471-2509
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I’m a IT Team Lead with a passion for technology,Innovation and leadership .
• As an Information Technology Team Lead, my primary responsibility is to be the first point of escalations for level 1 & level 2 technicians, handle after hour emergency client requests, and handle high level technical tasks.
• I train level 1 support staff with new technical knowledge, manage the support staff schedule, plan and chair our weekly team meeting, handle & resolve escalations while maintain client relationships by making sure tasks are completed according to our service level agreement.
• Deploy terminal server to give users remote access with the option of having two factor authentications.
• Administer firewall, NAT policies, Vlan’s, WI-FI and network Protocols (DNS, DHCP, TCP/IP, LAN, WAN and VPN) to ensure our clients public key infrastructure (PKI) is maintained with up to date certificates.
• Perform Active Directory Server Maintenance, Windows Server Upgrades, fileserver and email migrations.
• Manage IIS webserver, Exchange Server, SQL Databases and fileserver permissions.
• Troubleshoot desktop & Mobile Operating Systems (Windows, Mac OS, Linux, IOS, Android, and Blackberry).
• I handle the deployment, build new server hardware, and install Virtual Machine Host Operating system (VMWare, Hyper-V and XenServer).
• Install software agent to monitor client servers and I provide email alerts to warn our team of future or current issues.
• I use PowerShell, batch files and group policy to automate system tasks, security policies, software deployment and I analyze data by running SQL server queries on our client databases.
• Participate in client quarterly meetings.
• Manage VoIP phone systems (Avaya, FreePBX, Fortinet and Talkswitch) and mobile device management platforms.
• I maintain and setup backups for network infrastructure.
• As a Senior Information Technology Support Technician my primary responsibility was to be the first point of escalations for level 1 technicians and to handle high level technical task.
• I handle the planning of key network infrastructure projects and network topology design for client networks.
• Participate in client quarterly meetings.
• Perform Active Directory Server Maintenance, Windows Server Upgrades, fileserver and email migrations.
• Manage IIS webserver, Exchange Server, SQL Databases and fileserver permissions.
• I handle the deployment, build new server hardware, and install Virtual Machine Host Operating system (VMWare, Hyper-V, XenServer).
• Deploy terminal server to give users remote access with the option of having two factor authentications.
• Install software agent to monitor client servers and I provide email alerts to warn our team of future or current issues.
• I maintain and setup backups for network infrastructure.
• Administer firewall, NAT policies, Vlan’s, WI-FI and network Protocols (DNS, DHCP, TCP/IP, LAN, WAN, VPN) to ensure our clients public key infrastructure (PKI) is maintained with up to date certificates.
• Troubleshot desktop & Mobile Operating Systems (Windows, Mac OS, Linux, IOS, Android, Blackberry).
• Managed voip phone systems (Avaya, FreePBX, Fortinet Talkswitch) and mobile device management platforms.
• I used PowerShell, batch files and group policy to automate system tasks, security policies, software deployment & I analyze data by running SQL server queries on our client databases.
• As a level 1 technician my key responsibility was to be the first line of communication with the client. I would assess the request and dispatch or resolve depending on my knowledge.
• Creation of users in Active Directory along with user mailboxes and distribution groups for email servers (Office 365, Microsoft Exchange, Google GSuite). Setting up of email accounts in Outlook and password resetting when required.
• Installation of printers to client computers.
• Deployment of Operating System with latest version of Windows or Mac OS using imaging tools such as Windows Deployment Server.
• Troubleshot hardware and Software issues, mobile devices (IOS, Android, Blackberry), wide-area network issues with internet service providers and local area network issues on the local network.
• Deployed software such as Microsoft Office, Adobe Software Suite and other software request as required
• Technical support for POS registers and drive thru headsets.
• Working with security camera systems.
• Setting up DVR software for security cameras and troubleshoot issues with DVR remote access & recording (Hard Drive Issues and Software Issues).
Years of Experience
IT Certifications
